Overview
This Privacy Policy explains how Silno Team (“we,” “us,” or “our”) collects, uses, discloses, and protects information when you use Silno (the “App”) and related services (the “Services”). By using the Services, you agree to the practices described here.
Important (17+): Silno is intended for users aged 17 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take steps to delete it.
Information We Collect
| Category | Examples | Collected When |
|---|---|---|
| Account information | Name, username, email | When you register or update your profile |
| Customer support content | Messages you send to support and attachments | When you contact us |
| Device information | Device model, OS version, language, time zone, app version | Automatically when you use the App |
| Usage statistics | Feature usage, interactions, performance metrics | Automatically when you use the App |
| Crash logs | Diagnostics for stability and bug fixing | Automatically when errors occur |
| Location (optional) | Approximate and/or precise location | Only if you grant permission in device settings |
| Photos (optional) | Outfit photos you choose to add | Only if you choose to use photo features |
Photos and Facial Data
If you choose to use photo features, you may add photos to wardrobe records. We do not perform facial recognition, do not create biometric identifiers or templates, and do not use photos for advertising or marketing profiling.
Optional Automated Processing (Photos/Text)
If Silno offers optional features that upload photos or text for automated analysis or generation, you control whether to use those features and whether to upload content.
- Uploaded content is processed on our own servers to provide the requested result.
- We do not share the uploaded content with any third party for that processing and we do not sell it.
- Uploaded content is deleted immediately after processing is completed (or within a short period necessary to deliver the result).
- By default, photos are stored locally on your device unless you export or otherwise share them.
How We Use Information
- Provide and maintain the Services (authentication, core wardrobe features).
- Personalize your experience (saved preferences).
- Improve the Services (analytics, debugging, product development).
- Safety and security (fraud prevention, abuse detection, protecting users and systems).
- Customer support (responding to requests and troubleshooting).
- Legal compliance (meeting legal obligations and responding to lawful requests).
We do not sell your personal information.
International Transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
Security
- Encryption in transit and at rest (where appropriate)
- Access controls and least-privilege practices
- Regular security reviews/audits and monitoring
- Backups and recovery procedures
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
- Account data: retained for the duration of your account.
- After account deletion: deleted or anonymized within 30 days (unless required by law).
- Usage analytics: retained for up to 12 months.
- Support content: retained for up to 6 months (or longer if needed for disputes/legal).
Your Rights & Choices
Depending on your location, you may have rights to access, correct, delete, restrict/oppose certain processing, and withdraw consent where processing is based on consent.
To exercise your rights, email c7PW70nwIWH0215@outlook.com. We will respond within 5 business days and may need to verify your identity.
Changes to This Policy
We may update this Privacy Policy from time to time. We will update the Effective Date above and, when appropriate, provide additional notice within the App or through other means.
Contact
Silno Team
Email: c7PW70nwIWH0215@outlook.com